Friday, May 14, 2010

Call Centers Operations and Services

While the news of outsourcing the Call Center Operations & services are doing rounds in market, this article presents the pros and cons of taking services of these.

The untapped potential of places like India, Philippines and Korea has been explored and exposed due to the increasing trend of establishing contact centers and outsourcing services like: Telemarketing, Customer Support, Email & Chat solutions, Data Entry Operation and other marketing services.

The traditional management hierarchy is different and ages old in comparison to the new era call centers. Their modus operandi is unique and thoroughly documented to provide customers delightful experience and ecstatic results. The contact center also keeps a proper track sheet to gauge the input and ROI.

The services help you to cut cost and save time to build an in house time and train them. One of your representatives can teach them over the phone or in person. From telemarketing to software development, these call centers groups are providing you value added services with quality and time. The team of agents is well trained to handle the nerve racking stress with ease. The agents work ten days consecutively to handle the call load in an efficient way. Services, they offer are low on cost, high on technology and strict on quality.

The operations and service supports are streamlined such way that a single call is not returned back and you can easily track or analyze your returns and status of your product against competitors. The call centers operate on 24/ 7 work methodology to fill the time hiatus between the west and oriental zones. Services are segmented among teams. The BPO employees go through a strict check and duly monitored to maintain the confidentiality of data. Any USBs or storage devices are big NO-NO at the premises of call centers.

The performance yardsticks of BPO Services are more than high and these don’t opt for any halfway house between quality and offered services. So, here we can see that you can gain much with a little do. You just need to be careful about to choose a right BPO that suits best your need and cost parameters.

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